FAQ's
Can I bring my own containers to your store?
Of course! We encourage it! All we ask is if you bring a container to our store, is to weigh it off first so you don't pay for the weight of the container.
All containers welcome. Tupperware, old bread bags (great for pasta), jars, pots, canvas bags - anything sealable or with a lid will be fine.
All containers welcome. Tupperware, old bread bags (great for pasta), jars, pots, canvas bags - anything sealable or with a lid will be fine.
Do I have to buy a certain amount of product?
No! You can buy as little or as much as you like. If you feel the need to, you can buy a single grain of rice if you wish! Or a teaspoon of sugar. Shopping this way means you can try a little bit first before buying any larger quantities.
Are your products organic?
Most of our products are Organic. We label each product that is and strive to find alternatives when we can if a product isn't organic.
Are your chocolate vanoffee cashews really that good?
We'll let you decide that one! Pop in and try one before buying - as long as Mr Eco Pantry hasn't eaten them all before you visit!
can i park near your shop?
Yes! There is plenty of parking at Chat Farm. You can park right outside our store, or a little further down towards the fields past the main barn. It's free to park too, so no need to bring those pennies!
DO YOU TAKE CARD PAYMENTS?
Yes we do. We also accept Apple Pay, all major credit and debit cards and ye old cash! No Amex, unfortunately.
IS YOUR STORE WHEELCHAIR AND PUSHCHAIR ACCESSIBLE?
It sure is! We've kept our shelves and units far enough apart for easy access for all. The entrance to the shop is ground level too. Our wall-mounted containers may be too high for some, but staff are more than happy to help, if needed. We love lending a hand.
What precautions are you making during this pandemic?
Even before Covid-19, our number one priority was hygiene and Customer safety. Whilst we're still in the pandemic, we will continue these high-standards of hygiene.
DO I REFILL EVERYTHING MYSELF?
We do encourage our customers to refill themselves - it's fun! It's like a sweet shop for adults. OIls & sauces however are at the back for staff to dispense - just ask us when you’re in store. One of us is always floating around if you need help or advice. We just ask our customers to take care when refilling to avoid spillage and cross-contamination.
YOU SELL GLUTEN FREE PRODUCTS. ARE THEY CERTIFIED GLUTEN FREE?
We do sell gluten free products. However, due to the nature of our store, we cannot guarantee these products are 100% gluten free because we sell many gluten-containing products loose. When we refill we take every step necessary to avoid cross contamination. We sell Dove’s Farm gluten-free plain & self-raising prepacked in 1kg bags to help avoid contamination.
If you are coeliac, we suggest you shop with us at your own risk. Ask us for more details if needed.
If you are coeliac, we suggest you shop with us at your own risk. Ask us for more details if needed.
I HAVE A NUT ALLERGY, CAN I VISIT YOUR STORE?
Due to the nature of our store, with nuts sold loose, visiting us is at your own risk. We take care to avoid cross-contamination of our products, and nut products are stored in the same containers which are never used for any other stock.
Please ask us if you have any questions.
Please ask us if you have any questions.